FAQ

What are your pieces made from?

Every piece is 18K gold PVD on 316L stainless steel — hypoallergenic, medical-grade and safe for sensitive skin. PVD (physical vapour deposition) bonds the gold finish to the steel, so it's far tougher than traditional plating.

Is it real gold?

It's a real 18K gold PVD finish over 316L stainless steel — not solid gold, and not costume jewellery either. It's the sweet spot: proper jewellery you can actually afford to wear every single day without worrying about it.

Will it tarnish or turn my skin green?

No. Our PVD finish is tarnish-proof, and 316L stainless steel is hypoallergenic and safe for sensitive skin. We haven't had a single complaint about skin reactions. If you have very sensitive skin, try one piece first and see how you get on — but we're confident you'll be fine.

Can I really wear it 24/7?

That's literally the whole point. Kaiya is designed for pieces you put on and forget about — the school run, the office, dinner, sleep, repeat. They're made to keep up with your actual life, not sit in a box waiting for a special occasion.

Can I shower or swim in it?

Yes. Our PVD finish is waterproof, so showers, swimming pools and the sea are all fine. Give your pieces a quick rinse in fresh water after chlorine or salt water and pat them dry. These are not precious-handling pieces.

What if my piece arrives faulty or damaged?

Check your order when it arrives. If anything is faulty, damaged or not what you ordered, email hello@kaiyalondon.com with your order number and a photo, and we'll send a replacement or a full refund. This doesn't affect your rights under UK consumer law.

How should I look after my jewellery?

Keep it simple: avoid spraying perfume or applying lotions directly onto your pieces, store them separately when you're not wearing them, and give them a gentle wipe with a soft cloth now and then. That's it. No special cleaning kits required.

How long will delivery take?

UK orders arrive in 3–5 working days. EU and US orders arrive in 7–12 working days. You'll receive tracking details by email once your order ships. Full details are on our Shipping & Delivery page.

Do you ship internationally?

Yes — we ship to the UK, the EU and the US. EU and US customers may be responsible for any customs duties or import taxes charged by their country. These fees aren't included in our prices or shipping costs.

Can I return or exchange something?

Yes. You have 14 days from delivery to return an item, as long as it's unworn and in its original packaging. For hygiene reasons, earrings can only be returned unopened in their sealed packaging. Just email us at hello@kaiyalondon.com with your order number and we'll walk you through it. No drama.

How do I know what size to choose?

Each product page includes sizing details and measurements. If you're between sizes or genuinely unsure, drop us an email at hello@kaiyalondon.com — we're happy to help you pick the right fit.

Will the jewellery look exactly like the photos?

We photograph everything ourselves and do our best to represent each piece accurately. Slight variations in colour can happen depending on your screen settings, but what you see is very close to what you'll get. No filters, no tricks.

The item I want is sold out — will it come back?

Sometimes yes, sometimes no — it depends on the piece. If you want to be first to know about restocks, join our mailing list. That's where restocks and new drops are announced before anywhere else.

Do you offer gift wrapping?

Not officially yet — but if you're ordering as a gift, add a note at checkout and we'll make sure it arrives looking lovely. Every order is packaged with care regardless.

How do I get in touch?

Email us at hello@kaiyalondon.com. We're a small team and we read every message ourselves. You'll hear back within 1–2 working days — usually sooner.