Shipping policy

We currently ship to the United Kingdom, EU and the United States.

United Kingdom

  • Free standard delivery on orders of £35 or more
  • Orders under £35: £2.99 flat rate
  • Delivery: 3–5 working days

United States

  • Free shipping on orders of £75 or more
  • Orders under £75: £6.95 flat rate
  • Delivery: 7–12 working days
  • Import duties or taxes charged by US customs aren't included in our prices

EU

  • Free shipping on orders of £75 or more
  • Orders under £75: £6.95 flat rate
  • Delivery: 7–12 working days
  • Import duties or taxes charged by EU customs aren’t included in our prices

Processing time

Orders placed Monday to Thursday are dispatched within 1–2 working days. Orders placed Friday to Sunday are dispatched within 3 working days. You'll receive an email with tracking details once your order ships.

Delivery times are estimates and exclude bank holidays and carrier delays.

Questions about your delivery? Email hello@kaiyalondon.com with your order number.