Privacy policy
This policy explains how Kaiya London (“we”, “us”) collects and uses your personal information when you visit kaiyalondon.com or buy from us. We are the data controller for this information under UK data protection law (UK GDPR and the Data Protection Act 2018).
What we collect
- Order details: name, email, delivery and billing address, phone number (if given) and what you bought. Card details are handled by our payment providers; we never see or store your full card number.
- Device and browsing information: IP address, browser, pages viewed and how you arrived at our site, collected through cookies and similar technologies.
- Messages you send us, and your email address if you sign up to our newsletter.
How we use it
- To process, deliver and support your orders (to perform our contract with you)
- To prevent fraud and keep our site secure (legitimate interests)
- To understand how our site is used and improve it (legitimate interests, or your consent where cookies require it)
- To send marketing emails, only if you've opted in. You can unsubscribe at any time.
- To meet legal and tax obligations
Who we share it with
We share information only with services that help us run the shop: Shopify (our store platform), payment providers, delivery carriers, email marketing tools, and analytics and advertising partners such as Google and Pinterest. We may also share information where the law requires it. We never sell your personal information.
Some of these providers are based outside the UK. Where data is transferred abroad, it is protected by appropriate safeguards such as UK-approved contract terms.
Cookies
We use cookies to make the site work, remember your basket, and understand site traffic. You can manage non-essential cookies through the cookie banner or your browser settings.
How long we keep it
We keep order records for as long as needed for tax and accounting purposes (normally 6 years), and marketing data until you unsubscribe.
Your rights
You have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to ask for a copy to take elsewhere. To make a request, email hello@kaiyalondon.com. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).
Children
Our site is not intended for anyone under 18.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact
Kaiya London hello@kaiyalondon.com